Scanner Is Not Available While In Use By Another Application Or User

I have had my scanner/printer for 3 days. It was working fine for the first 2 days, but now it is refusing to scan. I turn on the scanner, put on my drawing, close the lid, press scan. Then a window pops up asking what i want to scan with, i click 'mp navigator ex ver 1. 0'. Then another window opens saying 'scan/import'. Then i click 'photo's/documents', then another window opens with instructions. Here are the instructions:

1) place document - open the document cover and place the photo or document on the platen glass

2) select ( document type) - select the type of photo/document from [document type]

3) click [scan] - scanning starts

So i follow the instructions to the letter, but then i get this message:

'the scanner is not available while in use by another application or user. '

But it isn't in use by another application (to my knowledge) and my laptop has no other users. What's going on? How can i make it work?

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